FREQUENTLY ASKED QUESTIONS

Yes, we only get our games from official board game distributors in the U.S.A., Europe, Singapore, and the rest of Asia.

 

We have been a licensed board games retailer since 2017 and incorporated our current business with ACRA (Accounting and Corporate Regulatory Authority) in 2020. Our UEN (Unique Entity Number) is 53412620X. You can read more about our story at www.boardylanguage.com/about-us

We usually ship out our local orders placed before 6pm the very next day, so you should get your order in 3-5 working days (excluding Sundays) from the day you make your order. Please note that deliveries may take longer due to the limited freight and transportation available.

 

For international orders, delivery may take 10-30 working days, depending on several factors such as your proximity to Singapore and potential delays from customs issues.

 

Our courier partners J&T Express and Fedex only pick up orders from us once a day, and face slower delivery times during the rush months of November to January yearly, so please bear with us if your order takes longer than usual to arrive during those months.

Yes, we can arrange same day deliveries via Grab Delivery or Lalamove at an extra cost. Please contact us via Whatsapp at +8065 3563 or use the chat button on the Site to reach out to us so that we can give you a quote.

Yes, in most cases. Please see our Shipping & Returns Policy here for more details.

Yes, we do! We provide 1 point per S$1 you spend with us, and you can exchange 200 points at any time for a S$5 discount. All points have an expiry date of 12 months from the date they were obtained.

 

You can read more about them in our Terms & Conditions here.